Refund policy

Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Refunds Without Return
To provide a simple and customer-friendly experience, we may offer refunds without requiring the item to be returned in many cases.

This typically applies to situations such as:

• damaged or defective items

• incorrect items received

• items lost in transit

Depending on the specific situation, we may also extend this option to other cases to ensure a fair and efficient resolution.

All refund requests are reviewed individually, and we reserve the right to request photo or video evidence before approving a refund. We also reserve the right to deny refunds in cases of suspected misuse or abuse of this policy.

Our goal is to resolve issues quickly while maintaining a fair balance for both our customers and our business.

Return Shipping Costs
Customers are responsible for return shipping costs. We do not provide return shipping labels.

Non-Returnable Situations
We do not accept returns that are sent back without prior authorization.

Refund Process
Once your request is approved, your refund will be processed to your original payment method within 5–10 business days.

If more than 15 business days have passed since your refund was approved, please contact us.

Contact
For all return requests, please contact us at: contact@pocketools.store